Technical Service

At ROKB, we firmly believe that excellent bearing products must be accompanied by top-notch technical services in order to create maximum value for our customers. We are not only a bearing manufacturer, but also your trusted partner for equipment reliability and performance. Our comprehensive technical service team is always ready to provide you with full cycle support from conceptual design to daily maintenance.

1. Pre sales technical support: laying the foundation for success

At the beginning of the project, our expert team has been working closely with you to ensure the optimal solution.

Professional selection and design support: Based on your specific working conditions (load, speed, temperature, lubrication conditions, etc.), we recommend the most suitable bearing type, size, accuracy, and configuration scheme to optimize equipment performance and service life. Application problem solution: For harsh working conditions such as high speed, high temperature, heavy load, and corrosion, we provide special design, material, and lubrication solutions to overcome technical bottlenecks. Technical consultation and training: We provide you and your team with basic knowledge of bearings, the latest technological trends, and industry application training to enhance overall professional capabilities.

2. Technical cooperation during sales: ensuring perfect integration

During the product delivery and installation phase, we provide meticulous technical cooperation to ensure that nothing goes wrong.

Installation guidance and services: Provide detailed installation guidance documents and videos. For critical equipment, we can dispatch engineers to provide on-site installation guidance, ensuring correct installation methods, tools, and clearance adjustments to avoid early failure. Technical Agreement and Acceptance: Assist you in clarifying technical requirements and acceptance standards to ensure that the product fully meets your expectations.

3. After sales technical service: ensuring continuous and stable operation

When you need help, the ROKB technical service team is your fastest and most reliable backup.

Quick on-site response and fault diagnosis: When the equipment experiences abnormal vibration, noise, or overheating, our engineers will rush to the site as soon as possible to conduct precise diagnosis and locate the root cause of the problem. Professional Failure Analysis: We have a comprehensive failure analysis laboratory that produces authoritative "Failure Analysis Reports" through macro and micro analysis, clarifying failure modes and root causes, and proposing preventive measures to prevent problem recurrence. Equipment maintenance and maintenance optimization: We will develop a scientific lubrication, maintenance plan, and condition monitoring scheme to help you extend the service life of bearings and reduce total cost of ownership. Product upgrade and replacement suggestions: Based on the evaluation of the device’s operating status, we can provide you with more efficient or cost-effective product upgrade and replacement solutions.

4. Our Service Commitment

Expert team: With senior application engineers and on-site service engineers, our experience covers numerous industrial fields. Quick response: Set up a service hotline that promises to respond to your needs within 24 hours and reach most domestic sites within 72 hours. Creating Value: We are committed to providing professional technical services to help you reduce unplanned downtime, improve equipment efficiency, and optimize operating costs.

Let ROKB’s technical service team become an extended guarantee for the reliability of your equipment.